After-sales service and returns analyst

Acton Vale, QC 

Full Time, Permanent

WHAT WE'RE LOOKING FOR? OUTSTANDING INTERPERSONAL SKILLS And someone who is known for the quality of his customer service! If growing within a company means benefiting from many opportunities and advantages, Beaulieu Canada is the place for you. Connect with your future right now! At Beaulieu Canada, you are at home! Absolutely everyone can find their fit here! 

The ideal job

Being a major player 

  • Process return requests from customers or sales representatives for damaged or defective goods

  • Enter claims data into the computer system

  • Reply to requests from carriers, customer service and the shipping department

  • Prepare claims or reimbursement requests to carriers for broken or lost goods

  • File various documents related to the return of goods and claims

  • Assist the credit department with deduction requests and follow-up on unpaid invoices

  • Validate daily credit amounts in the billing system

  • Carry out all other duties as assigned

The ideal candidate

  • College degree in administration or related field

  • Experience in the transportation or manufacturing industry, an asset

  • Fluency in French and English

  • Good oral communication and writing skills

  • Good knowledge of Microsoft Office software (AS400, an asset)

  • Ability to work in a team

  • Autonomy and resourcefulness

  • Good stress management

  • Ability to analyze and make decisions

  • Ability to manage priorities and multiple activities simultaneously

What we offer

  • Permanent full-time position

  • Continuous learning

  • Group insurance

  • Pension plan with employer contribution

  • Employee assistance program

  • Recognition program

  • Healthy Enterprise certification

  • Social and sports activities

  • Super discount on our floor covering products

  • 3 weeks vacation after one year

  • 13 days of statutory holidays


And also

  • Work in a hybrid form

  • A great work team that evolves in trust and respect

  • Great challenges and exciting career development