In this new “looking the part” post, we'll take a look at what it takes to be part of the nervous system (but not too nervous) of Beaulieu Canada: its IT department.
If you've ever dealt with a printer problem in your life, you'll probably get a small-scale taste of working in IT. First of all, you need to have the patience and zeal to deal with an unknown and possibly unprecedented problem. A problem often briefly explained in a rather limited technical vocabulary, that you will have extracted from the person, either by email, by text message, or even by poorly cropped screenshots (explanation most often interspersed with strong expletives against the inventor of the said technology). Once the need has been identified, the next step is to start the research and understanding necessary to solve the problem. When you have finally read enough documentation (or sometimes answers on obscure forums) and exhausted the hard-won science of your colleagues, you will finally feel ready to develop your solution. Don't worry, your diligence and attention to detail will be indispensable. When the stars align, the first solution you find will work wonderfully, and you will finally get to experience the joy of working in IT with us, the gratitude and satisfaction of the users, and most of all the pride of having learned while solving a problem!
These types of challenges require a satisfactory response in a timely manner, as often customers/colleagues are in deep distress over lost documents and not being able to complete an urgent task, or simply frustrated with an uncooperative piece of equipment. Sometimes major breakdowns can jeopardize the operation of an entire department, and you will be called upon to rise like a valiant knight to respond to the emergency.
When your colleagues aren't suffering from a rogue computer, you'll have time to do other things: improve procedures, maintain the computer and network, and coordinate innovation projects!