Customer service agent

Acton Vale, QC / work from home

Full Time, Permanent

WHAT WE'RE LOOKING FOR? SOMEONE WITH AN OUTSTANDING ABILITY TO CONNECT WITH PEOPLE 
And someone who is known for the quality of his customer service!

If growing within a company means benefiting from many advantages and opportunities, Beaulieu Canada is the ideal place for you. Connect with your future now!

At Beaulieu Canada, you will have a positive impact on the lives of our employees!
 

The ideal job

​Being a major player

  • Receive close to 100 phone calls and emails per day from retail customers and sales representatives across Canada and the United States

  • Provide all necessary information to customers and representatives on the road and assist them with various requests

  • Verify inventory availability, enter customer orders into the computer system and follow up with other departments (planning, credit, production, transport/distribution)

  • Manage problems and complaints by proposing appropriate solutions

  • Carry out all other duties as assigned

The ideal candidate

  • College diploma in office automation or other relevant field

  • Experience in customer service

  • Bilingualism (French-English) essential 

  • Ability to write in both languages

  • Good command of grammar and spelling in both languages

  • Good data entry speed

  • Good command of Microsoft Office software

  • Good interpersonal communication skills and active and attentive listening skills

  • Customer-oriented behaviour

  • Ability to work under pressure

  • Resourcefulness, autonomy and versatility

  • Availability to work the 10:30 a.m. to 7:00 p.m. schedule

What we offer

  • Permanent full-time position

  • Teleworking

  • Group insurance

  • Pension plan with employer contribution

  • Employee assistance program

  • Recognition program

  • Healthy Enterprise certification

  • Social and sport activities

  • Super discount on our floor covering products 

  • 3 weeks vacation after one year

  • 13 days of statutory holidays

And also

  • Being accompanied by experienced people

  • Being part of a team where everyone makes their mark