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Customer service agent - Work from home

Acton Vale, QC / work from home

Full Time, Permanent

And someone who is known for the quality of his customer service!

If growing within a company means benefiting from many advantages and opportunities, Beaulieu Canada is the ideal place for you. Connect with your future now!

At Beaulieu Canada, you will have a positive impact on the lives of our employees!

The ideal job

​Being a major player

  • Receive close to 100 phone calls and emails per day from retail customers and sales representatives across Canada and the United States

  • Provide all necessary information to customers and representatives on the road and assist them with various requests

  • Verify inventory availability, enter customer orders into the computer system and follow up with other departments (planning, credit, production, transport/distribution)

  • Manage problems and complaints by proposing appropriate solutions

  • Carry out all other duties as assigned

The ideal candidate

  • College diploma in office automation or other relevant field

  • Experience in customer service

  • Bilingualism (French-English) essential 

  • Ability to write in both languages

  • Good command of grammar and spelling in both languages

  • Good data entry speed

  • Good command of Microsoft Office software

  • Good interpersonal communication skills and active and attentive listening skills

  • Customer-oriented behaviour

  • Ability to work under pressure

  • Resourcefulness, autonomy and versatility

  • Availability to work the 10:30 a.m. to 7:00 p.m. schedule

What we offer

  • Permanent full-time position

  • Teleworking

  • Group insurance

  • Pension plan with employer contribution

  • Employee assistance program

  • Recognition program

  • Healthy Enterprise certification

  • Social and sport activities

  • Super discount on our floor covering products 

  • 3 weeks vacation after one year

  • 13 days of statutory holidays

And also

  • Being accompanied by experienced people

  • Being part of a team where everyone makes their mark

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