After-sales service manager

Acton Vale, QC 

Full Time, Permanent

WHAT WE'RE LOOKING FOR? A GOOD COMMUNICATOR WITH THE LEADERSHIP SKILLS TO LEAD A TEAM
And someone who is known for finding solutions to all problems!

If growing within a company means benefiting from many opportunities and advantages, Beaulieu Canada is the place for you. Connect with your future right now!

At Beaulieu Canada, you are at home! Absolutely everyone can find their fit here! 
 

The ideal job

Being a major player 

  • Plan, organize, direct and control the operations of the after-sales service department

  • Train, advise, evaluate and provide technical support to after-sales service employees

  • Review complex, difficult or unusual requests, complaints or situations and identify, define and take action to resolve them

  • Provide technical support and training to sales staff regarding after-sales service department policies and procedures

  • Provide support to the marketing department for the validation and verification of technical documents such as warranty, installation and maintenance documents

  • Research, select and supervise subcontractors for repairs and inspections

  • Follow up with our external suppliers of products for resale to receive compensation when there is a claim from our customers

  • Follow up on legal claims in collaboration with the company's management and the legal department

  • Establish and maintain monthly key performance indicators to measure service quality, efficiency and cost of claims

  • Carry out all other duties as assigned

The ideal candidate

  • Experience in personnel management and customer service

  • Minimum of five years experience in the floor covering industry

  • Perfect command of French and English (oral and written)

  • Excellent command of Microsoft Office software

  • Leadership and initiative

  • Strong negotiation and claims analysis skills

  • Dynamism, proactivity and creativity

  • Sense of mobilizing communication

  • Interest in teamwork

  • Ability to manage crisis situations

What we offer

  • Permanent full-time position

  • Continuous learning

  • Group insurance

  • Pension plan with employer contribution

  • Employee assistance program

  • Recognition program

  • Healthy Enterprise certification

  • Social and sports activities

  • Super discount on our floor covering products

  • 3 weeks vacation after one year

  • 13 days of statutory holidays

 

And also

  • A great work team that evolves in trust and respect

  • An environment where you are allowed to surpass yourself